Privacy Policy

Effective Date: March 1, 2026

Welcome to Qbet Casino. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other information you provide when registering an account.
Verification Data: Identification documents, proof of address, and other documents required for identity verification and anti-fraud purposes.
Payment Information: Credit/debit card details, bank account information, and transaction history for deposits and withdrawals.
Usage Data: IP address, browser type, operating system, pages visited, time spent on the site, and other technical data collected automatically through cookies and similar technologies.
Communication Data: Correspondence between you and Qbet Casino via email, chat, or phone.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our casino services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling policies.
To process your deposits, withdrawals, and other transactions.
To communicate with you about your account, promotions, updates, and customer support.
To improve our website, services, and user experience.
To detect, prevent, and address fraud, security issues, or other illegal activities.
To comply with applicable laws and regulations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where applicable.
Performance of a contract (e.g., providing casino services to you).
Compliance with legal obligations.
Legitimate interests, such as fraud prevention and improving our services.

4. Sharing Your Information

We may share your information with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who assist us in operating our business (e.g., IT, customer support, marketing).
Affiliate partners for marketing purposes, only with your consent.
Other entities within the Qbet group for business purposes.

We ensure that all third parties process your data securely and in compliance with applicable data protection laws.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, tax, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of your personal data we hold.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data, subject to legal obligations.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw any consent you have given at any time.

To exercise your rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content and advertising. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

9. International Transfers

Your data may be transferred to, and processed in, countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Qbet Casino
Data Protection Officer
123 Casino Street,
London, UK, SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123